1. Where do you deliver?
We now deliver to all of mainland UK!
2. How long will dehydrated flowers last?
If you look after your flowers, there is no reason why they should not last for years. Follow the instructions below to see how to care for them to keep them longer their best for longer.
3. How do I look after my dehydrated flowers?
If you take good care of your dehydrated flowers, there is no reason they won't last for many years. Follow these tips to keep them looking their best:
- Keep out of direct sunlight as this will cause the colours to fade and the flowers to turn brittle.
- Place them upright in a vase, in a cool and dry area. Do not put in water or mix with fresh flowers as this could cause them to suck up moisture and turn damp and mouldy.
- If dusty, use a hairdryer on a cool heat, low setting from afar and gently blow the dust away. Do not clean with water or a damp cloth.
4. What flowers are included in the arrangements?
We have multiple different arrangements, which each follow their own colour scheme inspired by our South East London green spaces. We try and keep each product as close to the photos on the website but from time to time we will have to swap out flowers and foliage based on what's seasonal and available. Please be aware your arrangement may not be exactly as per the images in terms of flowers but it will be in terms of number of stems and colour scheme.
5. How big are the bouquets?
Each different flower arrangement is different, but we aim to include between 40-75 stems depending on the size of each one and the dimensions are roughly 30cm to 50cm.
6. How do I clean them?
If they are dusty, you can use a hairdryer on a cool heat, low setting from afar and gently blow the dust away. Do not use water as this could cause the flowers to suck up moisture and go mouldy. In general though they should require very little maintenance.
7. How do you dehydrate the flowers? And where are they sourced?
The flowers are dehydrated in different ways depending on the flower in question and how best it can be preserved. Most are dried naturally in a warehouse with air circulation, some are preserved using glycerin to maintain a softer and less brittle texture and some have small amount of dye added to preserve their natural colour. We source all our stems from an independent dry flower farm on the South Coast of England near Brighton.
8. Do you have a physical shop I can visit or collect from?
No, for the moment I am operating postal service only. You can contact me on email@example.com for any questions.
9. What are the delivery timelines?
Hermes collects your order on the day after it is made (the Monday after for all orders placed Friday/Saturday/Sunday) and then they take between 3-5 working days for delivery. However they, like the rest of us, can sometimes encounter mishaps which impact delivery dates so for all important occasions, we'd suggest you leave at least a week-10 days to ensure no disappointments!
10. Are the flowers safe for pets?
There are a few of our flowers that are definitely poisonous to pets: Craspedia, Eucalyptus and Ruscus in particular, so if you think there's a chance your cat or dog might get close to your arrangement, avoid any that include those stems. We would always recommend keeping them out of reach of your pets though as they can still cause stomach upsets.
11. How do I get in touch?
Get in touch using the contact form on our website or email us at firstname.lastname@example.org.
12. What is your refund policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Upon receipt of your flowers back to us, we will issue a full refund provided they meet the above standards.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.